Privacy Policy
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Basic Policy on Protection of Personal Information

PT. YAMAZEN INDONESIA (hereinafter referred to as the “Group”, “we” or “us”) see it as our social responsibility to protect the name, address, e-mail address and other personal information of our customers, business partners, shareholders, job applicants and former employees (hereinafter referred to as “Customers etc.” or “you”) that we handle. We will respect the personality of each individual and handle personal information in an appropriate manner by establishing internal rules in compliance with laws and regulations concerning personal information and putting in place the organizational framework.

1

Collection of Personal Information and Purposes of Use

We will collect personal information by lawful and fair means, and we will not use personal information for any purpose other than the specified purposes.

2

Proper Management of Personal Information

We will protect and manage personal information properly by implementing security measures that are necessary and appropriate to prevent loss, destruction, falsification, leakage, etc., of personal information.

3

Outsourcing Handling of Personal Information

When we outsource all or part of the handling of personal information to a third party, we will require the third party to comply with the Act on the Protection of Personal Information and ensure proper management of personal information.

4

Provision of Personal Information to Third Parties

We will not disclose or provide any personal information to any third party without the consent of the person to whom the information relates except in the case of outsourcing, unless we are legally required to do so.

5

Disclosure, Correction and Suspension of Use of Personal Information; Complaints and Inquiries

When we receive any request for the disclosure, correction, suspension of use, etc., of personal information, or when we receive any complaint, request, inquiry, etc., regarding personal information, we will respond to such request etc., in a sincere and prompt manner in accordance with our procedures.

6

Compliance with Laws, Regulations and Rules; Revision

We comply with laws, regulations and rules applicable to the protection of personal information and do our best to make our employees and other related parties be thoroughly aware of the proper handling of personal information through internal training and educational activities, and we review our system for managing personal information on a continuous basis

Handling of Personal Information

1

Collection of Personal Information and Purposes of Use

We will collect personal information by lawful and fair means, and we will not use personal information for any purpose other than the specified purposes.

2

Proper Management of Personal Information

We will protect and manage personal information properly by implementing security measures that are necessary and appropriate to prevent loss, destruction, falsification, leakage, etc., of personal information.

3

Outsourcing Handling of Personal Information

When we outsource all or part of the handling of personal information to a third party, we will require the third party to comply with the Act on the Protection of Personal Information and ensure proper management of personal information

(1) Personal Information of Customers

  • Provision and operation of our products, services and after-sales services.
  • Planning, development and quality improvement of our products, services and afterlisales services.
  • Responding to inquiries from customers.
  • Provision of information regarding our products and services (including by elimail).
  • Notification and operation of campaigns, events, seminars, exhibitions, etc., organized by us.
  • Conducting surveys and product trials.
  • Research and determination of customer needs and utilization in marketing.
  • Managing access to our facilities.

(2) Personal Information of Business Partners

  • Conducting business negotiations and meetings and communication.
  • Provision of information etc., to the contact person of our business partners.
  • Carrying out work entrusted by our business partners.
  • Managing access to our facilities.

(3) Personal Information of Shareholders

  • Exercise of rights and performance of obligations by shareholders or us under the Companies Act.
  • Provision of services to shareholders.
  • Management of shares and shareholders, including creation of data pursuant to relevant laws and regulations.
  • Managing access to our facilities.

(4) Personal Information of Job Applicants and Former Employees

  • Provision of information to job applicants (including applicants for internship) and recruitment activities.
  • Provision of information, communication, etc., to former employees.
4

Outsourcing Handling of Personal Information

We may outsource all or part of the handling of personal information provided by Customers etc., to a third party for smooth operation in accordance with the purposes of use. In such a case, we will require the third party to comply with the Act on the Protection of Personal Information and ensure proper management of personal information.

5

Provision of Personal Information to Third Parties

As a rule, we will not disclose any personal information provided by Customers etc., to any third party without the permission of the person to whom the information relates. However, this does not apply to cases where such disclosure is required by law or a legally enforceable demand.

6

Joint Use of Personal Information

We may, on our own responsibility, use personal data (name, address, e-mail address, place of employment, etc.) of Customers etc., jointly within the Group to the extent necessary for achieving the purposes of use in accordance with Article 23, paragraph (5), item (iii) of the Act on the Protection of Personal Information. If we revise our policy on joint use, we will announce the details in advance.

7

Information Collected and Used

We may collect and use information about your use of our website etc., through cookies, web beacons and other technologies to enhance the services we provide to you. Furthermore, we may use information about your use of our website etc., collected through such technologies in combination with personal information we hold. We will treat information about your use of our website etc., collected in the same manner as personal information, and we will not use such collected information for any purpose other than those specified above. If you do not wish your information to be collected, you may refuse to accept cookies by changing the settings of your internet browser. For information on the browser settings, please contact the provider of your browser. Please note that if you refuse to accept cookies, you may not be able to use some of our services such as the auto login function.

8

Safety Management of Personal Information

We take appropriate systematic, physical, human and technical measures for the protection of personal information, and implement measures that are necessary and appropriate to prevent leakage or loss of or damage to personal information we handle and to otherwise keep personal information safe.

9

Confidentiality Obligations

We will not disclose or divulge to any third party any confidential business or technical information of Customers etc., obtained through personal information provided by Customers etc.

10

Compliance with Laws, Regulations and Rules; Revision

We comply with laws, regulations and rules applicable to the protection of personal information and do our best to make our employees and other related parties be thoroughly aware of the proper handling of personal information through internal training and educational activities, and we review our system for managing personal information on a continuous basis.

11

Destruction of Personal Information

We will delete or destroy personal information when it is no longer necessary for its intended purposes of use, using a method that is necessary and appropriate to prevent the risk of leakage etc., and to the extent necessary for business operations.

12

Revision of this Privacy Policy

We may revise this privacy policy without any prior notice in accordance with changes in laws and regulations or as needed.

13

Personal Information Handling Business Operator

We handle personal information of Customers etc., as a personal information handling business operator.

14

Disclosure, Correction and Suspension of Use of Personal Information

When we receive any request for the disclosure, correction, suspension of use, deletion, etc., of personal information, we will respond to such request promptly after confirming that the request is made by the person to whom the information relates. If you wish to make such request, please contact us at the contact details below.

15

Contact Details Regarding Personal Information

If you have any questions regarding the protection of personal information, please contact us at the following contact details.


＜Contact Us＞

Jakarta Office

Komplek Gading Bukit Indah Blok J16 Jl. Bukit Gading Raya Kelapa Gading Jakarta Utara

Phone

Tel +62 21 4503345
Fax +62 21 4513346

Cikarang Branch Office

Delta Commercial Park Blok D No.2 Jl. Kenari Raya, Lippo Cikarang

Phone

Tel +62 21 29904445
Fax +62 21 29904446

Surabaya Branch

Japfa Indoland Center Tower II No.709

Jl. Panglima Sudirman No.66 - 68 Surabaya


Batam Branch

Adhya Building Tower, 7th Floor Unit No. 22

Komplek Permata Niaga Blok A/1

Bukit Indah Sukajadi

Jl Jend Sudirman, Batam


Established: July, 2004

Last revised: May 31, 2024